Posted By: Cruise.com on 2005-08-16

****BILINGUAL CRUISE SALES AGENT- HOME-BASED****
PURPOSE: To sell cruise vacations and options to potential customers through inbound/outbound telephone calls/e-mail leads. To close the sale of a cruise booking, up selling cruise packages to maximize revenue. To meet or exceed minimum monthly sales productivity goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answers inbound cruise.com sales calls, inquiries, and customer service calls.

Answers callers questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, ?up selling? cruise packages to maximize revenue.

Provides high levels of service to the customers with professionalism and cruise product knowledge.

Performs other duties as may be assigned by either the immediate supervisor or senior management.

REQUIRED:

Associates degree or equivalent experience

Minimum of two-years' cruise sales experience selling multiple cruise lines either in person or on the telephone.

Must have cruise product knowledge and personal cruise travel experience

Must be highly proficient in sales and closing techniques

Excellent English verbal communication skills

Computer literate, ability to learn Cruise.com business applications

Ability to work successfully as a home-based agent through application of self-discipline, motivation, and integrity

Able to analyze, evaluate, and solve problems

Must be able to work a 35-hour, five day workweek answering calls on any shift between 8 a.m. and midnight, Monday through Friday and on weekends between 8 a.m. and midnight. (Special Note: Shift schedules will vary, but most likely will include nights and weekends on a regular basis, every week.)

Overtime beyond 40 hours a week is not required nor permitted.

Ability to successfully complete a web-based/web conference company training program of up to five days

OTHER ESSENTIAL REQUIREMENTS:

Ability to work from home (home-based position)

Employee must provide the following and is responsible for all associated costs:

Prior to employment, must have an IBM compatible computer loaded with either Windows XP Home or Professional operating system or Microsoft 2000 with all updates and with all components such as a headset/microphone

Must have a fax service and a router

Must have high-speed Internet access or the ability to get DSL or cable broadband service (cannot be AOL broadband)

Ability to learn and operate company provided telephone equipment (company paid).

DESIRED:
Fluency in Spanish verbal, written, and reading comprehension skills is desired for some positions

PHYSICAL REQUIREMENTS: Ability to sit for long periods of time using a computer and a telephone.

*****BILINGUAL HOME-BASED CRUISE CUSTOMER SUPPORT AGENT****

PURPOSE: To answer incoming calls from customers for the purposes of resolving problems, providing information, and answering questions while providing high level service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answers customer calls resolving problems, providing information, and answering questions

Provides excellent customer service

Performs other duties as may be assigned by either the immediate supervisor or senior management.

REQUIRED:

High School Diploma

Minimum of one-year recent sales and/or service cruise travel industry experience

Excellent English verbal, interpersonal, and telephone communication skills

Professional manner

Able to analyze, evaluate, and solve problems

Strong desire to please the customer

Must be able to work a 40-hour, five day workweek answering calls on any shift between 8 a.m. and midnight, Monday through Friday and on weekends between 8 a.m. and 8 p.m. (Special Note: Shift schedules will vary, but most likely will include nights and weekends on a regular basis, every week.)

Overtime beyond 40 hours a week is not required nor permitted.

Ability to successfully complete a web-based/web conference company training program of up to five days

DESIRED:

Fluency in Spanish verbal, written, and reading comprehension is desired for some positions

College a plus

OTHER ESSENTIAL REQUIREMENTS:

Ability to work from home (home-based position)

Employee must provide the following and is responsible for all associated costs:

Prior to employment, must have an IBM compatible computer loaded with either Windows XP Home or Professional operating system or Microsoft 2000 with all updates and with all components such as a headset/microphone

Must have a fax service and a router

Must have high-speed Internet access or the ability to get DSL or cable broadband service (cannot be AOL broadband)

Ability to learn and operate company provided telephone equipment (company paid).